Frequently Asked Questions & Guides
Everything you need to know about automatic digitizing, stitch formats, and machine troubleshooting.
What is the difference between Tatami fill and Satin stitches?
Tatami stitches consist of parallel rows of staggered running stitches. They are used for large solid shapes to prevent loose threads and reduce fabric tension. Satin stitches are continuous zigzag loops back and forth across a narrow band, ideal for letters, borders, and clean outlines between 1.5mm and 6mm in width.
Why doesn't a .DST file store thread colors?
The Tajima DST format was engineered in the early industrial era. It only stores machine movement delta coordinates and 'Color Stop' triggers. The physical thread color is determined by which spool is threaded onto each needle position. StitchCool solves this by exporting an accompanying Color Run Sheet specifying the exact Madeira Polyneon thread code for every stop.
What is Pull Compensation and why is it important?
As embroidery thread pierces fabric, thread tension physically pulls the material inward along the direction of the stitches. On stretchy materials like hoodies or knits, this creates puckering or gaps between adjacent colors. Pull compensation automatically widens shapes (+0.20mm to +0.35mm) to counteract this physical shrinkage.
How do I transfer files to my embroidery machine via USB?
Format a standard USB flash drive to FAT32. Copy the downloaded .dst or .pes file into the drive root directory. Insert the flash drive into your embroidery machine's USB port, select 'USB Memory' on the machine screen, and load the design into the hoop.
Can I use the exported embroidery designs commercially?
Yes! All designs exported with a StitchCool Pro subscription (monthly or yearly) include 100% royalty-free commercial rights. You may embroider and sell as many physical garments as you wish on Etsy, Shopify, or local storefronts.